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Robots get an empathy upgrade

The single most frustrating thing we do on a regular basis is call customer service. But what if these automated phone systems were built to detect the tone of the caller, sense their frustration or even get the gist of the color of their language (ie. if they’re...

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Strategic planning for smart cities

By 2050, 66 percent of the world population will live in cities. These cities must be managed in a way that helps them drive competitiveness, sustainability, and livability.   All over the world cities are embracing IoT technologies to enable them to become more...

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Networking smart cities with clean energy

It is estimated that over 6 billion people will live in cities by 2046, with the vast majority of this urban growth in emerging economies. The steady rise in the world’s urban population has swelled from 746 million in 1950 to an astounding 4 billion today....

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From pickaxes to predictive AI

The global mining industry, which generated $600 billion in revenue last year, long ago left pickaxes and panning behind. Now, the business of extracting value from far below the earth has gone high-tech. Global consulting firm BDO predicts that by 2020: Autonomous...

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Hiding in real life

We now have the unprecedented ability to gather and analyze massive amounts of information. The digital data pond has transformed into an ocean that provides deep insights into behavioral patterns and personal preferences. Understanding and predicting user behaviors...

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Disrupting government: RegTech on the blockchain

Blockchain euphoria has given way to blockchain fatigue. The hope remains that distributed ledger technologies (DLT) like blockchain will lead to an “Internet of value” in which anything of importance can be virtually managed, transacted and exchanged in a private and...

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The key to 5G success has nothing to do with technology

If you’re a consumer, the 5G horizon seems to be getting closer by the day as vendors begin shipping 5G-capable handsets and telecom operators refine their buildout plans. But as the pace gradually quickens, one thing becomes clear: The transition to 5G won’t look...

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Fintech is saving banks millions of dollars

Financial technologies, or FinTech, isn’t the most glamorous industry. But AI is being used to modernize archaic financial institutions by automating repetitive tasks, helping drive the adoption of mobile banking and digital transformation. Chatbots and AI assistants,...

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